FAQs

For any general inquiries, suggestions or comments, please send an email to sarahbrightman@cyoa.co.uk

FAQ Sections:

- Website/Community
- Touring
- Store
- Terms Of Website Use

-------------------------- 



WEBSITE/COMMUNITY:

Why am I not receiving email from sarahbrightman.com?                

We send email updates and newsletters to the email we have on file for you, so please ensure that the address is correct. Please be sure to check your Junk Mail folders if you have them. Certain Internet Service Providers have very strong filters, making it difficult for some of you to receive our emails. Make sure that all email website addresses (no_reply@sarahbrightman.com) are in your address book, as some spam filters will disallow mail from sources not on your approved list.


How do I get you to stop emailing me your newsletter?

All you have to do is to click on the link at the bottom of one of the newsletters you've received from us.


What is COPPA?

COPPA, or the Child Online Privacy and Protection Act of 1998, is a law in the United States requiring websites which can potentially collect information from minors under the age of 13 to have written parental consent or some other method of legal guardian acknowledgment, allowing the collection of personally identifiable information from a minor under the age of 13.

 

TOURING:

Will Sarah be on tour in the coming year? Please send me a list of her concert dates.

All tour information will be posted and updated in the tour/calendar section as soon as it is confirmed. The tour pages contain the most up-to-date schedule of confirmed dates and venues. PLEASE NOTE all dates, even those confirmed on this site, may be subject to change with little or no notice. Please be sure to confirm dates with the venue before traveling long distances or booking travel arrangements.


Why is a show no longer displayed on the tour pages?

If a date is all of a sudden missing, then it has probably been cancelled or rescheduled. Sometimes tour venues are not aware of a confirmed date until after we are, however that doesn't mean that the show is not going to happen. Please continue to check the site for updates.


When will tickets go on sale for my city?

All ticket sales information will be posted in the tour/calendar section as soon as it is confirmed. If there is a ticket pre-sale for a specific show then tickets will be accessible within the Member section of the site based on availability.


How much are tickets?

Ticket prices vary by show and seat location. Pricing information will be available during the purchase process as you choose your tickets on the vendor website.

 

What is an internet pre-sale?

An Internet pre-sale is an advance window to purchase tickets prior to the general public on-sale.


Are presale tickets available after the presale?

NO. Once the pre-sale window has expired, these tickets will return to public access.


Am I guaranteed tickets during the presale?

NO. Your Community Membership guarantees that you will have access to the tickets before the general public. If demand is high there is every possibility that the allocation of tickets for our community may sell out so we recommend you make your purchase early.


What happens if there are no more presale tickets available?

Occasionally, due to high demand, we may run out of tickets for specific show. If this happens, you will need to purchase tickets when they go on sale to the general public. Tickets are sold on a first-come, first-serve basis.


Will there be Special Access Seating available during the presale for Disabled patrons?

Each venue on the tour operates their own policy towards Special Access Tickets. Please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice.


Can I place a telephone order for my presale tickets?

The ticket presale is online only. The only way to order tickets during the presale is through the link available once you have logged in to the Community Member area of sarahbrightman.com. All remaining tickets will be on general sale through all the usual channels on following the presale.


Who has access to pre-sale tickets?

Only members of the Sarahbrightman.com online community are eligible to purchase pre-sale tickets.


Which shows will be available for pre-sale?

Not all shows will be made available for pre-sale. All shows that are to be made available via a pre-sale, will be announced via the member community pages in advance of the pre-sale date or as soon as that information is made available to sarahbrightman.com. Please do not email asking if a particular show will be made available or not; the answer can be found based on the presale ticket availability on the tour/calendar page.


The show is not listed on the ticket vendor's website. Is it really available?

Shows advertised on the artist's site are arranged through the ticket vendor(s). However, the show may not display on the vendor's site as the local vendor office or the venue might still be working on the show and have not made it visible online.


Why isn't the show in my area having a pre-sale?

Not all shows will be available for presale. Festivals Events, fairs, and other general admission shows typically are not offered on a presale basis. Presales from other arena shows may be announced late due to difficulty confirming the presale ticket locations within the venue. Presale ticket events are posted immediately on the website tour/calendar page as soon as they are confirmed and the information relayed to us.


How long will the pre-sale tickets be available?

Normally the presale begins a couple of days before the public sale. Circumstances may alter these dates and times so exact dates/times will be posted on the website tour/calendar page as soon as they are confirmed.


How many tickets can I purchase during the presale?

Ticket limits for each show are set by the venue and will be notified during the purchase process for your selected show.


I have a question that is not answered here.

For any general inquiries, suggestions or comments, please send an email to sarahbrightman@cyoa.co.uk



STORE

Is ordering from you on the Internet safe and secure?

Generally it is just as safe to order online as it is to pay using your credit or debit card in a shop. This site uses a Thawte Security Certificate, which guarantees that we are who we say we are.


Does the Sarah Brightman store ship to my country?

Yes, we ship globally.

I have a question that is not answered here.

For any general inquiries, suggestions or comments, please send an email to sarahbrightman@cyoa.co.uk