FAQs

WEBSITE:

Why am I not receiving newsletter emails from sarahbrightman.com?

We send newsletters emails to the email address that you provided and consented to send/receive these updates. Please ensure that the address is correct. Please be sure to check any Junk or Spam folders. Certain Internet Service Providers have very strong filters, making it difficult for some of you to receive our emails. Make sure that all email website addresses (noreply@sarah-brightman.biz) are added to your address book, as some spam filters will disallow mail from sources not on your approved list.

I want to stop receiving the newsletter emails. How do I do this?

All you have to do is to click on the link at the bottom of one of the newsletters you've received from us to stop receiving these.

What is COPPA?

COPPA, or the Child Online Privacy and Protection Act of 1998, is a law in the United States requiring websites which can potentially collect information from minors under the age of 13 to have written parental consent or some other method of legal guardian acknowledgment, allowing the collection of personally identifiable information from a minor under the age of 13.

 

FORUM/COMMUNITY:

What is Sarah’s Community Forum?

This Forum is an online discussion site – a place for like-minded fans around the world to discuss all things Sarah Brightman, as well as gain exclusive access to news, messages, photos, videos and more from Sarah herself!

This is your community, so get involved by starting discussion boards and topics, and make it truly your own!

How is all this structured?

The Forum as a whole contains various categories for broad subject categories, such as Photos of Sarah, or New Album News. Each of these categories contain topics (conversations or discussions) which are made up of individual posts (where a user writes something and sparks conversation).

How do I register?

You register by clicking the Log In or Sign Up link near the top of the page, and then on Sign Up in the box that opens. You will be asked to choose a user name, password, and enter a valid email address.

How do I find my way around?

When you click on a forum's name, you are taken to the list of topics it contains. A topic is a conversation between members. Each topic starts out as a single post and grows as replies and comments are added by different users.

To start a new topic, simply click on the + New Topic button.

How do I read and reply to a topic?

To read a topic, click on its title. Each post in a topic is created by a member or a guest. You'll see some brief information about the member who created the topic to the left of post message.

To post a reply to an existing topic, click on the Post Reply button. If this button does not appear, it could mean that you are not logged in as a member, or that you do not have permission to reply, or that the topic has been closed to new replies. There will also be a Reply box at the bottom of the page. This is where you can quickly enter a reply as well. If you click the Quote link on any reply, the content of that post will automatically be added to the Reply box for you. Clicking Quote on multiple posts allows you to multi-quote those posts in a single reply. For more information, please read the full FAQ

 

TOURING/TICKETING:

Will Sarah be on tour in the coming year? Please send me a list of her concert dates

All tour information will be posted and updated in the tour/calendar section as soon as it is confirmed. The tour pages contain the most up-to-date schedule of confirmed dates and venues. Please note that all dates, even those confirmed on this site, may be subject to change with little or no notice. Please be sure to confirm dates with the venue before travelling long distances or booking travel arrangements.

Why is a show no longer displayed on the tour pages?

If a date disappears from the tour pages, it has probably been cancelled or rescheduled. Sometimes tour venues are not aware of a confirmed date until after we are, however that doesn't mean that the show is not going to happen. Please continue to check the site for updates.

When will tickets go on sale for my city?

All ticket sales information will be posted in the tour/calendar section as soon as it is confirmed. If there is a ticket pre-sale for a specific show, tickets will be accessible within the Member section of the site based on availability.

How much are tickets?

Ticket prices vary by show and seat location. Pricing information will be available during the purchase process as you choose your tickets on the vendor website.

What is an internet pre-sale?

An Internet pre-sale is an advance window to purchase tickets prior to the general public on-sale.

Are pre-sale tickets available after the pre-sale?

No. Once the pre-sale window has expired, these tickets will return to public access.

Am I guaranteed tickets during the pre-sale?

No. Members who have signed up to be part of of Sarah Brightman's online community fan base will have access to the tickets before the general public. If demand is high there is every possibility that the allocation of tickets for our community may sell out so we recommend you make your purchase early.

What happens if there are no more pre-sale tickets available?

Occasionally, due to high demand, we may run out of tickets for specific show. If this happens, you will need to purchase tickets when they go on sale to the general public. Tickets are sold on a first-come, first-serve basis.

Will there be Special Access Seating available during the pre-sale for Disabled patrons?

Each venue on the tour operates their own policy towards Special Access Tickets. Please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice.

Can I place a telephone order for my pre-sale tickets?

The ticket pre-sale is online only. The only way to order tickets during the pre-sale is through the link available once you have logged in to the Community Member area of sarahbrightman.com. All remaining tickets will be on general sale through all the usual channels on following the pre-sale.

Who has access to pre-sale tickets?

Members who have signed up to be part of the Sarahbrightman.com forum online community fan base and Sarah Brightman newsletter are eligible to purchase pre-sale tickets.

Which shows will be available for pre-sale?

Not all shows will be made available for pre-sale. All shows that are to be made available via a pre-sale will be announced via the member community pages in advance of the pre-sale date, or as soon as that information is made available to sarahbrightman.com. Please do not email asking if a particular show will be made available or not; the answer can be found based on the pre-sale ticket availability on the tour/calendar page.

The show is not listed on the ticket vendor's website. Is it really available? 

Shows advertised on the artist's site are arranged through the ticket vendor(s). However, the show may not display immediately on the vendor's site, as the venue might still be working on the show details and have not made it visible online.

Why isn't the show in my area having a pre-sale?

Not all shows will be available for pre-sale. Festival events, fairs, and other general admission shows are not typically offered on a pre-sale basis. Pre-sales from other arena shows may be announced late due to difficulty confirming the pre-sale ticket locations within the venue. Pre-sale ticket events are posted on the website tour/calendar page as soon as they are confirmed.

How long will the pre-sale tickets be available?

Usually the pre-sale begins a couple of days before the public sale. Circumstances may alter these dates and times so exact dates/times will be posted on the website tour/calendar page as soon as they are confirmed.

How many tickets can I purchase during the pre-sale?

Ticket limits for each show are set by the venue and will be notified during the purchase process for your selected show.

I have a question that is not answered here.

For any general inquiries, suggestions or comments, please send an email to sarahbrightman@cyoa.co.uk

 

STORE:

Is ordering from the online store safe and secure?

It is generally just as safe to order online as it is to pay using your credit or debit card in a shop. This site uses a Thawte Security Certificate, which guarantees that we are who we say we are.

Does the Sarah Brightman store ship to my country?

Yes, we ship globally.

 

MISC:

I have a question that is not answered here.

For any general inquiries, suggestions or comments, please send an email to sarahbrightman@cyoa.co.uk

 

CONTACTS:

GENERAL INQUIRIES:

For any general inquiries, suggestions or comments, please send an email to sarahbrightman@cyoa.co.uk

 

TOUR BOOKING INQUIRIES:

UNITED TALENT AGENCY (WORLDWIDE): 9336

Civic Center Drive

Beverly Hills, CA 90210 

 

Worldwide Booking: David Klein/UTA Klein_D@unitedtalent.com 310.273.6700

Brand Partnerships: Toni Wallace/UTA Wallace_T@unitedtalent.com 310.273.6700